PLEASE ALLOW EXTRA SHIPPING TIME DUE TO COVID DELAYS - SEE SHIPPING FAQ'S BELOW

SHIPPING FAQ'S


COVID19 UPDATES AS OF AUGUST 28, 2020

  • FOR US/DOMESTIC SHIPPING - PLEASE ALLOW AN EXTRA 3-7 BUSINESS DAYS FOR DELIVERY
  • FOR INTERNATIONAL STANDARD RATES - PLEASE ALLOW AN EXTRA 2-3 WEEKS FOR DELIVERY
  • FOR INTERNATIONAL EXPRESS RATES - PLEASE ALLOW AN EXTRA 5-7 BUSINESS DAYS FOR DELIVERY

AIR CARRIERS ARE EXPERIENCING HIGH VOLUMES OF E-COMMERCE ORDERS AND MAY BE BACKLOGGED. MOST EXPRESS CARRIERS HAVE THEIR OWN TRANSPORT MEANS (E.G FED-EX AIRPLANES) WHILE STANDARD CARRIERS RELY ON COMMERCIAL TRANSPORT (E.G CARGO SPACE ON A DELTA FLIGHT) TO TRANSPORT. AS MOST COMMERCIAL FLIGHTS ARE STILL LIMITED FROM COUNTRY TO COUNTRY, E-COMMERCE WILL EXPERIENCE SOME DELAY. 

Why do I pay duties and taxes? 

All landed costs (duties, taxes and fees)  are collected on imports by your country’s customs authorities. IT IS YOUR COUNTRY'S LAW. The order value, shipping charges, types of commodities and their value, country of manufacture and trade agreements dictate the import duties, taxes and fees levied by your country. The duties and taxes are mandatory and must be paid either at checkout or upon delivery of your order.

 

Are you shipping to my country?

VULT provides as many people as possible access to our products. You may find a list of countries we ship to at checkout.

What shipping service levels do you offer?

VULT offers both Express and Standard shipping, and at checkout you can choose which one you prefer. If in the event only one option is available at checkout, unfortunately there are no carriers at this time who will deliver at the missing rate. 

 

What are landed costs?

Duties, taxes (tariffs) and fees are assessed by your local government as a source of revenue for e-commerce purchases. They are similar to taxes you pay upon purchasing a product in a local store within your own country. We fully guaranteed the duties, taxes and import fees presented at checkout. If you pay duties and taxes at checkout your order will be expedited at customs and you will not be charged any additional fees upon delivery.

How much do I pay for shipping?

The cost for shipping your order depends on your address, and the service level you choose for shipping (Express, Standard). Our commitment to you is that we are 100% transparent with the shipping cost. We keep the shipping cost as low as possible and through our logistics partner, select the best and most reliable carriers available to ensure your order arrives on time.

How long will it take for my order to arrive?

The delivery time varies depending on the carrier, the service level and your address. Generally speaking, it takes between 1-5 business days for Express shipments to arrive. And Standard shipments usually take between 3 to 12 business days. Note, these time ranges do not include any delivery delays due to customs clearance.

How can I track my order?

VULT provides you a tracking number and link when your order is being fulfilled which typically happens within 24 hours after you place your order (for orders placed over the weekend or during holidays it may take a bit longer). You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and delivered to you.

How do I pay duties/taxes?

Generally speaking, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. In a select few instances, we may ask you to pay duties and taxes upon delivery.

What if my order gets stuck in customs?

First, we want to let you know that most shipments make it through customs without any delays. That said, from time to time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally it can take days or even weeks especially if duties and taxes were not paid upfront.